Table of Content

Features

Brain

The Brain is Agently's RAG-powered (Retrieval-Augmented Generation) knowledge base. It uses vector embeddings and semantic search to store and retrieve your company knowledge — documents, snippets, web pages, and images — so your AI agents can give responses that are specific, accurate, and grounded in your business reality. Unlike generic AI that gives one-size-fits-all answers, agents with a well-fed Brain produce outputs tailored to your brand voice, product details, and company context.

Why Does the Brain Matter?

Without the Brain, your agents are smart but generic. They can write a cold email, but it won't mention your specific product features. They can draft a blog post, but it won't match your brand voice.

The Brain fixes this. When you store your company knowledge here, agents automatically search it before responding. The result: every email, document, and analysis is tailored to your business.

The more you feed the Brain, the better your agents perform.

What Types of Knowledge Can I Add?

You can add four types of items to the Brain:

Documents

Upload files that contain important information:

  • Product documentation (PDFs, DOCX, TXT, MD)

  • Internal playbooks and processes

  • Reports and whitepapers

  • Customer case studies

Agently extracts the text content and makes it searchable by your agents. You can upload single files or multiple documents at once.

Snippets

Short text entries you write directly in Agently:

  • Brand voice guidelines

  • Product descriptions and feature summaries

  • Frequently asked questions and their answers

  • Key company facts, figures, and pricing

  • Team bios and contact details

Snippets are ideal for quick, structured knowledge that doesn't live in a document.

Web Pages

Paste a URL and Agently reads the page content:

  • Your company website pages

  • Blog posts and articles

  • Competitor pages you want agents to be aware of

  • Industry resources and reference material

Images

Upload visual references:

  • Brand assets and logos

  • Product screenshots

  • Diagrams and charts

  • Design mockups

How Do I Add Knowledge to the Brain?

Upload Documents

  1. Navigate to Brain in the sidebar

  2. Click Add Knowledge and select Document

  3. Drag and drop your file(s) or click to browse

  4. The document is processed and added to your Brain

Create a Snippet

  1. Click Add Knowledge and select Snippet

  2. Give it a clear title (e.g., "Brand Voice Guidelines")

  3. Write or paste the content

  4. Save

Save a Web Page

  1. Click Add Knowledge and select Web Page

  2. Paste the URL

  3. Agently fetches and stores the page content

Upload Images

  1. Click Add Knowledge and select Image

  2. Upload your image file(s)

  3. Images are stored and available for agents to reference

How Do Agents Search the Brain?

When you chat with an agent, here's what happens behind the scenes:

  1. You send a message to the agent

  2. The agent searches your Brain using semantic search (meaning-based, not just keyword matching)

  3. Relevant knowledge items are pulled into the agent's context

  4. The agent uses this context alongside its own capabilities to give you a grounded response

This happens automatically — you don't need to tell the agent to check the Brain. You can also use @mentions to point an agent to a specific knowledge item for precise context.

What is semantic search? Agently's Brain converts your knowledge into vector embeddings — mathematical representations of meaning. When you ask a question, the agent matches your query against these embeddings to find relevant knowledge by meaning, not just keywords. If your Brain has a document about "customer acquisition cost" and you ask about "how much it costs to get new users," the agent will still find it. This RAG approach ensures agents always reference your actual data rather than generating information from scratch.

How Should I Organize the Brain?

As your knowledge base grows, keeping it organized helps both you and your agents:

  • Use clear, descriptive titles — "Q2 2026 Product Roadmap" is better than "roadmap doc"

  • Keep items focused — One topic per knowledge item works better than a massive document covering everything

  • Update regularly — Remove outdated information and add new knowledge as your business evolves

  • Check the stats — The Brain page shows statistics about your knowledge base, helping you understand coverage

What Should I Add to the Brain First?

If you're just getting started, prioritize these five items:

  1. Company overview — What you do, who you serve, your value proposition

  2. Product/service information — Features, benefits, pricing, how it works

  3. Brand guidelines — Voice, tone, key messaging, things to avoid

  4. Customer FAQs — Common questions and the answers you want agents to give

  5. Team info — Who does what, contact details, org structure

This foundation alone will dramatically improve the quality of your agents' output.

Can I Sync Knowledge from External Tools?

Yes. You can connect external knowledge sources to pull in content automatically via Composio-powered integrations:

  • Notion — Sync pages from your Notion workspace into the Brain

  • Google Drive — Connect documents from your Drive

  • Confluence — Sync wiki and documentation

  • Other sources — Any connected integration that stores documents can feed knowledge into the Brain

Connected integrations keep your Brain fresh as your external docs change. Synced knowledge is automatically processed and made searchable.

Tips for a High-Performing Brain

  1. Quality over quantity — 10 well-written, focused knowledge items are more useful than 100 vague ones

  2. Be specific — "Our enterprise plan costs $79/mo and includes unlimited seats, priority support, and custom integrations" is better than "we have an enterprise plan"

  3. Include the 'why' — Don't just state facts; include reasoning. "We don't offer discounts because our pricing is already competitive" helps agents handle objections

  4. Update when things change — New product feature? Update the Brain. New pricing? Update the Brain. Agents can only be as current as the knowledge you give them

  5. Think about what your agents will be asked — If customers frequently ask about your refund policy, make sure it's in the Brain

Related Pages

Workspace Management

Chatting with Agents