Sync problems and skipped files, Help

Each source under Brain (the rail on the left) › Sources shows how its sync stands (Syncing, In sync, Sync error, Reconnect needed, Syncing paused or Disconnected) and when it last synced. Apps sync by themselves about once a day; Brain (the rail on the left) › Sources › Sync now syncs at once, and after an error it reads Retry sync. Reconnect needed means signing in to the app again. When the Brain's storage is full, syncing pauses until you free space or upgrade. A document that failed shows Failed with Retry, and files that could not be read for search are listed in Brain (the rail on the left) › To review. Folders synced from your Mac show how many files were skipped and why (View reasons): files over the size limit, formats Agently can't read (old .doc, .xls and .ppt files must be saved as .docx, .xlsx or .pptx), Pages packages (export as one Pages file or a PDF), ZIP archives, hidden files and links. Fix the file and choose Sync again.

Where to find it

Brain (the rail on the left) › Sources
Brain (the rail on the left) › Sources › Sync now
Brain (the rail on the left) › To review

Still stuck? See Report a problem or contact the Agently team, or email [email protected].