Get help
In the app: Contact us
- Choose Contact us at the bottom of the left rail, below Settings. The Support chat opens.
- Choose Start a chat, or one of the shortcuts: Something is broken, A billing question, An idea for Agently, Talk to the founders (our Slack community) or Your tickets.
- Describe what happened. The support assistant answers first. When something is wrong, it files a ticket for you with the technical details and a screenshot of the screen behind the chat already attached, and a person answers by email.
A person reads every ticket. Your tickets shows the ones you filed.
By email
Write to support@agently.dev. Tell us:
- The email you sign in with, and your workspace name.
- For AppSumo questions, your AppSumo order email and license.
- What you did, what you expected, and what you saw, with a screenshot if you can.
Can't get into Agently?
If you can't sign in, or your workspace doesn't open on the web, email support@agently.dev. For AppSumo activation problems, first check AppSumo: activate your code.
Before you write
- Known issues lists what we already know about.
- FAQ answers common questions.